Privacy Policy
Privacy Policy
Last updated: August 2, 2025
HingeKuma operates this online store and website, including all related information, content, features, tools, products, and services, to offer you — the customer — a thoughtfully curated shopping experience (collectively referred to as the “Services”). HingeKuma uses the Shopify platform to provide these Services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use the Services, make a purchase, or otherwise interact with us.
In case of any conflict between this Privacy Policy and our Terms of Service regarding the collection, processing, and sharing of personal data, this Privacy Policy shall take precedence.
Please read this Privacy Policy carefully. By using the Services, you confirm that you have read and understood how your data is collected, used, and shared.
📌 Personal Data We Collect
“Personal data” refers to information that identifies you or could reasonably be used to identify you. Data that has been anonymized or pseudonymized is not considered personal data.
Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal data:
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Contact Information: Name, billing and shipping address, email address, phone number.
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Payment Information: Credit/debit card details, payment methods and confirmations, transaction data.
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Account Details: Username, password, security questions, preferences.
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Transaction Data: Viewed items, items added to cart or wishlist, purchases, returns, and cancellations.
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Communication: Any messages you send us, e.g., customer service inquiries.
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Device Information: Device type, browser data, IP address, connection details.
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Usage Data: How and when you use the Services, including navigation patterns.
🧭 Sources of Personal Data
We collect personal data from the following sources:
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Directly from you (e.g., when creating an account, placing an order, or contacting us).
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Automatically (e.g., through cookies, device/browser info).
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From service providers (e.g., technical or delivery partners).
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From partners and other third parties.
🎯 How We Use Your Personal Data
Depending on your interactions with us, we may use your data for the following purposes:
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To provide and personalize the Services
(e.g., process purchases, manage your account, remember preferences, handle returns/exchanges, recommend products). -
Marketing and Promotions
(e.g., to send newsletters, special offers, or promotions via email/SMS; to display targeted ads based on your activity or preferences). -
Security and Fraud Prevention
(e.g., to authenticate your account, ensure secure payments, detect suspicious activity). -
Customer Support
(e.g., respond to inquiries, resolve issues, and offer general support). -
Legal Compliance
(e.g., to meet legal obligations, respond to law enforcement requests, or enforce our terms).
🔄 Sharing Your Personal Data
We may share your personal information in the following cases:
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With Shopify and service providers
(e.g., payment processing, analytics, cloud storage, customer service, shipping). -
With marketing partners
(for personalized marketing and advertising). -
At your direction
(e.g., when you consent to us sharing data with a third party). -
Within our business group
(e.g., affiliated companies of HingeKuma). -
In business transfers
(e.g., during mergers, acquisitions, or asset sales), and to comply with legal obligations.
💻 Our Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal data to enable and improve the Services. Any data you provide is shared with Shopify and, when needed, with third parties (including those outside your country of residence).
Shopify may combine your data with information from other merchants to offer enhanced features. In such cases, Shopify is the data controller, and you can exercise your rights via their privacy portal:
🔗 https://privacy.shopify.com/en
🔗 Third-Party Sites and Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or security of these websites. Shared information may be visible to others (e.g., on social media platforms). The inclusion of a link does not mean we endorse it.
🚫 Children’s Data
The Services are not intended for children, and we do not knowingly collect data from individuals below the legal age of majority (as defined by your jurisdiction). If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.
🔒 Data Security and Retention
While we implement reasonable security measures, no method of transmission is completely secure. Please avoid sending sensitive data via unencrypted channels.
We retain personal data based on several factors, including whether your account remains active, legal obligations, and dispute resolution needs.
⚖️ Your Rights and Choices
Depending on your location, you may have the right to:
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Access your data
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Request data deletion
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Correct inaccurate data
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Request data portability
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Opt out of targeted marketing
You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link. However, you may still receive essential communications (e.g., order updates).
To exercise your rights, please contact us using the information below. We may verify your identity before fulfilling your request. You may also appoint an authorized agent to act on your behalf.
📝 Complaints
If you have concerns about how we handle your data, please contact us first. You may also have the right to file a complaint with your local data protection authority or appeal any decision we make.
🌐 International Data Transfers
Your data may be transferred to and processed outside of your country. If transferred from the EEA or UK, we rely on Standard Contractual Clauses or other lawful mechanisms.
🔄 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted here along with the "Last Updated" date. If legally required, we will notify you of material changes.
📬 Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at: